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You are watching: The current profile is not allowed to play on


Key ingredient of Xbox is its digital multiplayer experience that allows you come play your favorite games against other players. Although online multiplayer is amazing, some users reported The existing profile is not allowed post that avoids them from accessing online multiplayer on their console.

“The current profile is no allowed” Xbox error, just how to settle it?

Table that contents:

Solution 1 – Make sure that you have Xbox Live yellow account

If you want to gain in online multiplayer, you must register an Xbox Live yellow account. Signing up because that Xbox Live gold account is easy, and you have the right to do it just by visiting Xbox website. After you it is registered Xbox Live account, the trouble will it is in fixed and also you should be able to enjoy in multiplayer without any problems. Keep in mind the you must sign the end of your account and log earlier in again in stimulate to use Xbox Live gold after you purchase it.

Solution 2 – check if your Xbox Live yellow subscription is quiet active

Sometimes you could get The current profile is not allowed error if your Xbox Live gold account is expired. To deal with this issue, use any kind of web internet browser to log in to her Xbox account and also check the subscription section. If your subscription is expired, be sure to renew that in stimulate to fix this problem.


If your Xbox Live gold account was newly renewed, you’ll have to wait for 24 hours or much more until Microsoft procedures your transaction and renews her account. Some users are also suggesting to carry out network test after reactivating her Xbox Live yellow account.

Solution 3 – Delete and also download her profile again

Users reported that they resolved this error message merely by deleting your profile and also downloading the again. To execute that on Xbox 360, execute the following:

Go to Settings and select System.Navigate come Storage.Select Profiles and choose the profile the you desire to delete.Select Delete.Select Delete profile Only option to delete your profile. This alternative will delete the file while keeping all your conserved games and achievements.

After deleting the profile, you need to include it again by following these steps:

Press the Guide button on your controller.Select Download Profile option. If you don’t check out this option it means that you signed in v a various profile currently, for this reason be certain to authorize out.Choose Download Profile.Select the storage ar for your profile.After the file is downloaded, inspect if the trouble is fixed.

To delete your account ~ above Xbox One, execute this:

On the Home display screen scroll left to open the Guide.Select Settings > every Settings.In the Account section pick Remove accounts and choose your account.

To add download her account again, follow this steps:

Open the Guide and choose Sign in > add & manage.Select Add new and also enter your login information.Follow the instructions on the screen to complete the process.

Solution 4 – clean the Persistent storage


Persistent storage can sometimes cause particular errors on her Xbox such together The existing profile is no allowed error. To solve this problem, you should clear the Persistent storage by adhering to these steps:

Open the Guide and also select Settings.Select Blu-ray > Pesistant Storage and also choose Clear Persistent Storage.

Solution 5 – clear the MAC address

Sometimes you have the right to fix this error just by clearing the MAC address. To execute that, follow this instructions:

Navigate come Settings.Select Network setups > advanced settings > different MAC address.Choose the Clear option.After clearing the MAC address, rotate off your Xbox. Disconnect the strength cable and also wait for few minutes.Connect the power cable and also turn on your Xbox again.

After law that, inspect if the trouble is resolved.

Solution 6 – test the Xbox Live connection

According to users, you have the right to fix this trouble simply by trial and error your Xbox Live connection. To execute that follow this steps:


Go to Settings > Network Settings.Select your network and also choose Test Xbox LIVE connection option.After the procedure is completed, inspect if the difficulty is resolved.

Solution 7 – clean the system cache

The following thing we’re walking to try is clearing the device cache. Here’s what you should do:

Press the Guide 
button on your controller.Go to Settings and select System Settings.Select Storage or Memory.Highlight any kind of storage device, and then press Y on your controller (you deserve to select any kind of storage device, because the system will clean the cache for every one of them).Select Clear mechanism Cache.Confirm the action.Restart your console

Solution 8 – strength cycle your console

If other solutions nothing work, you can want to carry out a factory reset. This choice will commonly delete all files from her console and also reset that to original state. This method that you’ll delete all her accounts, conserved games, settings and files. If you desire to keep your files, we strongly indicate that you back them approximately a USB flash drive before beginning the reset process. To reset her Xbox to factory settings, perform the following:

Open the overview by scrolling left on the Home screen.Select Settings and also go to All Settings.Choose System > Console details & updates.Select Reset console.You must see two options available: Reset and keep my games & apps and also Reset and also remove everything. We indicate that you use the first option due to the fact that this alternative will just reset your console and delete perhaps corrupted data there is no deleting games and other big files. If that choice doesn’t work and also the difficulty still persists, be sure to usage Reset and remove whatever option. This alternative will delete every downloaded games, saved games, accounts and applications, therefore if you desire to preserve some of your files, we indicate that you ago them up before using this option.

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The present profile is no allowed error deserve to prevent friend from playing Xbox gamings online, yet we hope that you controlled to fix the trouble after using one of our solutions.