This article throws irradiate on the four vital levels of conflicts in organisation, i.e (1) individual Level Conflict, (2) Interpersonal Conflict, (3) group Level Conflict, and (4) organization Level Conflict.

(I) separation, personal, instance Level Conflict:

Management must keep in mind the all individuals have problem within themselves. Problem arises within an individual whenever his drives and motives space blocked or he is faced with completing roles and goals and also he is can not to take decisions.

Factors of conflict in people :

1. Unacceptability:

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Every individual has a well-known acceptable alternate in regards to his own goals and also perceptions. Due to the fact that the alternate preferred by the organization is not satisfactory to him, he is can not to accept it. Unacceptability is subjective because the alternative unacceptable come one might be agree to one more individual. When the different is i can not accept to one individual, he will search for brand-new alternatives. His search for acceptable alternate continues. But sometimes, repeated failure to find acceptable choices leads come a redefinition of acceptable.

2. Incomparability:

The individual knows the probability distribution of the options but he is not able to take it decision due to the fact that the outcomes space incomparable. As soon as the results are no comparable, no decision might be taken. Similarly, an separation, personal, instance is also unable to make proper comparison of alternatives. Comparison requires clarity, an approach of comparison consisting of assigning weights to different components, rationality in attitude and also behaviour and the competence to execute the task.

The procedure of to compare depends additionally on the clarity and also decisiveness the the individual regarding the minimum typical of achievement. If the individual does not have much clarity as to the expectancy, he will certainly not have the ability to make comparison. The state the incomparability causes lot the tension and also conflict come the individual.


3. Uncertainty:

Individuals are uncertain around the atmospheres within and also outside the organisations. If the environment can be effectively depicted, the action of the people regarding acceptability that the alternate and efficacy of the alternate could be ascertained v certainty. In a state the uncertainty, the individual feels frustrated which is at some point reflected in conflict. Within an separation, personal, instance there are usually a variety of competing goals and roles.

Types of conflict Within Himself:

(a) frustration

(b) goal conflict and also


(c) role conflict

(a) Frustration:

When an individual is can not to perform what he desires to do, he becomes frustrated. Frustration is the greatest level of discontent which, in turn, generates dispute in the individual. This is normally caused as soon as the urged drives of an individual are blocked prior to he get his goal. This blocks might be physical or mental/social-psychological. Frustration, in turn, leader to defense mechanism.

The defensive mechanism or the result or the reaction of frustration has broadly been divide under 4 heads:


(i) Aggression

(ii) withdrawal

(iii) Fixation and

(iv) Compromise.


For example, one individual desires to enter a room v the door, i m sorry is locked. Door is the physical block. Regardless of his ideal efforts, if he cannot open up the door, he will resort to aggression i.e. Kicking the door. Another alternative can be withdrawing indigenous the instance i.e. The door. If the does not work, then he deserve to resort to fixation i.e. Renewed efforts to open the door. Finally, he deserve to compromise i.e.. If that cannot get in the room through the door, then try through the window i.e. Choosing alternating course of activity to whichever alternate he choose there will be conflict, fan to frustration.

(b) Goal Conflict:

A common resource of conflict for an individual in the organisation is the visibility of 2 or an ext competing goals. This kind of problem has both positive and an adverse features. Goal conflict occurs once two or more motives block every other. When an separation, personal, instance is unable to take decision around the score to be achieved either due to positive and negative features existing in the objectives or the existence of 2 or an ext competing goals, it causes a many of dispute in the individual. In this paper definition three types of goal problem have to be identified.

These are:


(i) Approach—Approach problem

(ii) Approach—Avoidance conflict

(iii) Avoidance—Avoidance conflict

(i) approach -Approach Conflict:


Approach-Approach problem is a situation which arises as soon as an individual philosophies two or more equally attractive however mutually to exclude, goals. He cannot make a choice as to which one is much better of the two e.g. A person has to choose between accepting a promotion in the present organisation and also taking a desirable job with another organisation. This type of problem has least influence on the organisational behaviour.

Approach-Approach dispute could be resolved with the help of Leon Festinger’s famous theory the “Cognitive Dissonance”. Dissonance way psychological discomfort or conflict. The individual may reduce dissonance by cognition of a task which is decidedly much better than the other. He have the right to manipulate the information by rationalizing the particular decision he takes, seeking much more favourable information around the choice made and avoiding the details causing dissonance.

(ii) Approach-Avoidance Conflict:

Approach-Avoidance dispute is a case in i beg your pardon a solitary goal has both positive also as negative characteristics. He is urged to method the goal since of the hopeful characteristics yet simultaneously compelled to prevent it because of its an unfavorable characteristics. Because that example, a person may be available a promo carrying much greater pay and also status, but away indigenous his residence town.

In this technique the problem is at the maximum, once the approach- avoidance curves fulfill each other as presented in the adhering to figure:


The decision might be taken to resolve the problem by looking in ~ the gradients of avoidance and approach elements. It the gradient of any type of one of them is steeper past the equilibrium suggest K, it method the various other one will more than it. For this reason the score is accepted because the approach having positive aspects is less steep and also is over the avoidance gradient having an unfavorable element.


In fig (2) the goal is avoided due to the fact that beyond equilibrium the gradient of strategy is steeper than avoidance. In other words, the avoidance overweighs approach; hence, the goal is rejected. This form of goal conflict is very relevant for organisational behaviour.

(iii) Avoidance-Avoidance Approach:

Avoidance-Avoidance conflict arises once an individual needs to choose in between two options each with an unfavorable aspects. Both the choices are same unattractive. Because that example, a human being may dislike his present job yet the different of resigning and looking for an additional job might be equally unattractive.

Ordinarily if both the objectives are not attractive it is comparatively less complicated to resolve dispute by avoiding both of them. But, in specific situations, it may not be possible to avoid both the goals. In together a situation, the goal having actually comparatively lesser negative element may be retained and also the other abandoned. Avoidance- Avoidance is not basic task despite both have an adverse elements.

In the over conflict situations, the individual will certainly feel dissatisfied withthe organisation as his expectations are not met by the organisation. This will cause in-congruency in between individual goals and those that the organisation. If Approach- technique conflict may be mildly distressing because that the individuals, various other goal problems may be rather dysfunctional because that both the organisation and its separation, personal, instance members. The general strategy for the administration should be to resolve goal disputes by structure compatibility not dispute between an individual and organisational goals.


(c) role Conflict:

Every human plays a variety of roles in social and organisational situations. Although all the duties which that brings right into the organisation are pertinent to his behaviour, his organisational duty is most important in the study of organisational behaviour. Every individual in the organization is supposed to behave in a details manner if performing a details role.

When the expected duty is different or opposite native the plot anticipated by the separation, personal, instance in the role, duty conflict arises because there is no way to fulfill one expectation there is no rejecting the other. In organisational setup everyone theatre the function of a superior and subordinate. Whenever over there is a various expectation in relationship to himself and others, problem ought come arise.

Similarly, problem may additionally arise whenever there is overlapping that the two roles played at the same time by the very same person. For example, a exceptional is reprimanding his subordinate because that the lapses and during this food his boss communicates with him. Together he to be so surcharged through anger top top his subordinate that he fail to leaving his duty as exceptional and adopt the function of subordinate v the an outcome that he shed temper with his boss also. This overlapping much more often reasons conflict to the individual fan to role performance.

There may be four species of role conflicts:

(i) Intra-sender duty Conflict:


The intra-sender function conflict arises once a human is inquiry to perform a job within mentioned limits, which the is not qualified of act or time and also resources room not adequate to perform the job. In this case, the expectation from a solitary member the a function are incompatible.

(ii) Inter-sender function Conflict:

In Inter-sender role conflict, the expectations sent from one sender might be in conflict with those native one or more other senders.

(iii) Self-Role Conflict:

Self duty conflict occurs as soon as a person is inquiry to carry out a task which is incompatible through his very own value system. For example a manager may be asked to obtain a project done by bribing part public officials yet his worth system and conscience might not allow him to do so.

(iv) Inter role Conflict:


Inter role conflict arises once an individual rectal multiple and also divergent duties simultaneously and the expectations associated with these different roles space incompatible.

Every human holding a specific position in the organisation is intended to act in a certain manner. This is known as the function expectation from the person. When the function expectations room not properly connected to the individuals, the may an outcome in-(a) duty ambiguity, (b) function conflict and (c) duty overload.

(a) function Ambiguity:

If the expectations linked with a duty are uncertain or unambiguously defined, the individual will face challenges in performing that role. The function ambiguity can be very stressful for the individuals. Function ambiguity can arise in two situations, one once the duties of the subordinate space not properly communicated by the manager, secondly, as soon as the subordinate has actually not properly interpreted the boss. In both this cases, subordinates room assigned duties without enough preparation for those roles.

(b) function Conflict:

Role problem arises when the function expectations room understood, yet due come one factor or the other, they cannot be complied with. The person in this case, is not able to respond come the expectations of various other persons. Function conflict is another resource of potential tension.

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(c) role Overload:

Role overload arises once too many role expectations are communicated to a person at a provided time. Supervisors may create overload for your subordinates once they count on one means communication. When an useful feedback indigenous the subordinates is no there, the managers are not in a place to learn when or why a low grade is suffering stress.

Role conflicts depend on:

(i) Awareness of duty conflict

(ii) acceptance of conflicting task pressures

(iii) ability to tolerate anxiety

(iv) general personality comprise

Role conflict can create tensions amongst individuals and affect their attitudes and behaviours adversely. It have the right to be solved apart indigenous the factors enumerated above by an individual by play the role according come conviction and also the standards of justice and fair-play. He will play the role in accordance with standardized and objective pattern of expectation in relation to himself and also by others.

(II) Interpersonal Conflict:

Interpersonal conflict involves conflict between two or much more individuals I and also is probably the most common and most well-known conflict. All disputes are usually interpersonal conflicts due to the fact that most of the disputes involve conflict between a human in one organization or a group and another human in various other organisation or a group.

Every individual has a separate acceptable different course of action and different individuals prefer various alternatives. The organisation chin creates cases in i beg your pardon two individuals are inserted in dispute situations. This may involve conflict, because that example, in between two managers who are completing for restricted capital and also manpower resources.

Another kind of interpersonal dispute can relate to disagreement end goals and also objectives the the organisation. These problems are highlighted once they are based top top opinions rather than facts. Opinions room highly an individual and subjective and may lead to criticism and also disagreements. These problems are often the an outcome of personality clashes.

According to Whetten and also Cameron over there are 4 sources that interpersonal conflict.

(1) personal Differences:

Personal differences can be a significant source the conflict between individuals. Individual differ due to the fact that of one’s upbringing, cultural and family members traditions, household background, education and learning experience and also values.

(2) info Deficiency:

Lack of information have the right to be another source of interpersonal conflict. This type of conflict often outcomes from communication malfunction in the organisation.

(3) role Incompatibility:

Another resource of interpersonal problem can be function in compatibility. In today’s inter useful organisations, plenty of managers have functions and also tasks that room interdependent and the individual roles of these supervisors may it is in incompatible.

(4) atmosphere Stress:

The interpersonal problem can additionally be due to environmental stress. Stress from environment arises due to the fact that of scarce or shrinking resources, downsizing, competitive pressures and high level of uncertainty. Interpersonal problems have a propensity to fix themselves because the conflicting parties space not in a position to remain tense for a an extremely long time. Time is the healing element for this conflicts. In case the inter-personal conflicts are the persisting nature it can be fixed through counselling, reliable communication, victory negotiation and transactional analysis. Management must analysis the factors for conflict and resolve to produce an setting of openness and also mutual to trust in the organisation.

(III) group Level Conflict:

A group consists of two or much more persons who room in communication with each other, have actually a well characterized structure of role and condition relations and have a device values and norms of behaviour for the smooth working of the group. Groups not only influence the plot of their members, fairly they have impact on various other groups and the organisation together a whole. In this process of interaction, two varieties of problem arises (A) Intra group and also (B) Inter group.

(A) Intra team Conflict:

Intra group dispute arises once differences chop up between the members the the group. The individual may want to stay in the team for society needs yet may disagree through the group methods. Intra-group conflict may happen in 3 ways.

(i) once the group faces a new problem

(ii) When new values room imported indigenous the social atmosphere into the group and

(iii) as soon as a person’s extra group role comes into conflict with his intra group role.

Intra group dispute is favor the interpersonal conflict with the distinction that the persons connected in the conflict episode belong to a usual group. The reasons are similar to those of interpersonal conflicts.

(B) Inter team Conflict:

Conflicts between different teams in the organisation are well-known as intergroup conflicts. Inter-group problem may additionally be declared in terms of organisational conflict.

Causes of intergroup conflict may be summary under 4 heads:

(i) lack of joint decision make

(ii) distinction in goals

(iii) distinction in perception and

(iv) difference in goals and also perception.

(i) absence of share decision making:

Organisation is making up of different groups. Each group puts that urgency for having actually maximum re-publishing in the minimal resources and press for the acceptance of its own time schedule for the performance of a task. If the wishes of a group in respect of resources and time schedule are accepted, justice can not be excellent to other groups, i beg your pardon will eventually lead come organisational ineffectiveness. Joint decision make is the only solution to settle the conflict. The conflict parties may sit together and discuss your own requirements in the overall organisational perspective.

(ii) Difference in goals:

Difference in purposes arises as result of the complying with reasons:

(a) factors which influence the commonality in ~ the organization such as heterogeneity in teams

(b) determinants that influence the clarity and also consistency of price structure and

(c) components which affect comparability of reward structure

(iii) Difference in Perception:

Differences in perception leading to intergroup dispute arise due to:

(a) Members having different sources of details

(b) different techniques of handling the info

(c) various time horizons and

(d) difference in goals.

In some cases intergroup conflict may to happen to distinction in goals and also perception both.

Structurally, organisational conflict could be divided under 4 heads:

(a) hierarchical Conflict:

The hierarchical problem is that problem which exists among different level of organisation. Because that example, the center level management may dispute with the height or reduced level management.

(b) useful Conflict:

When problem exists between various functional departments that the organisation, it is called functional conflict. For example, the production department may be in problem with the marketing department.

(c) Line-Staff Conflict:

Line Staff dispute may be proclaimed as the conflict between members that line and members that staff. Due to the fact that the members that staff do not have any authority over the persons in line conflict is generated.

(d) Formal-Informal Conflict:

When the problem exists between the formal and also informal organisations, that is recognized as formal-informal conflict.

Organisational problems though completely not avoidable could be prevented and settled to effect organisational effectiveness.

(IV) Organisational Level Conflict:

All the disputes discussed in the preceding discussion relate to problems within the organisational settings. Inter organisational level problem occur between organisations which are in some way or the various other dependent upon every other. Conflicts at individual level, team level or inter team level room all inherent in the organization level conflict. The organisation level problem can be between the buyer and seller organisation, between union and also organisations employing the members, in between government agencies the regulate certain organisations and also the organisations the are affected by them.

Managers must try to live v this kind of conflict. If the problem is appropriately handled it have the right to be constructive in achieving the results. It deserve to act as a stimulus it may be a difficulty and motivational force to store the organisation moving.